Privacy Policy

Last updated: June 3, 2026

Information We Collect

When you use our services or contact us through our website, we may collect the following information:

• Name and contact details including email address
• Information about your animal companions and their care requirements
• Service preferences and appointment history
• Communication records related to service delivery

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing the animal care services you request
• Communicating with you about appointments and service details
• Maintaining records necessary for quality care and continuity
• Improving our services based on your feedback and preferences
• Complying with legal obligations and industry standards

Information Sharing

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With veterinary professionals when necessary for your companion's wellbeing
• With service providers who assist in our operations under strict confidentiality agreements
• When required by law or to protect rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems and restricted access protocols.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information subject to legal requirements
• Object to certain types of processing
• Lodge a complaint with the relevant privacy authority

Data Retention

We retain your personal information for as long as necessary to provide services and meet legal obligations. Service records are typically maintained for seven years from the last interaction, after which they are securely disposed of unless ongoing care requires longer retention.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more details, please review our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at [email protected].